What type of payment options do you offer for your moving services?
When will the crews arrive on packing and/or moving day?
Bighorn dispatch will call and/or email you your Bighorn Moving crew's arrival time three (3) business days before the service date(s).
Do you supply packing materials and boxes?
Yes, for a price, we can provide materials and boxes. Bighorn Kelowna carries a complete line of high-quality, competitively priced packing supplies, including specialty packing cartons for mirrors, TVs, and more. Contact us if you have additional questions.
Do you bring pads/blankets to protect the furniture?
Any items that are not packed into cartons may be wrapped in furniture pads/blankets by our professional moving staff to ensure they are protected.
Do you protect my floors?
Before our professional moving crew provides any packing and/or moving services, the floors will be protected with floor runners.
Will you move my plants?
As we do not accept liability for damage to your plants, we ask that you move all houseplants yourself.
What should I do if something is damaged or lost during my move?
Take pictures and document the damage on the work order with your Bighorn’ crew leader. Please also notify Bighorn’ head office of the damage once your move has been completed.
Will you move our liquids and/or alcohol?
Liquids can freeze and/or explode due to temperature and should be moved by yourself. Bighorn Moving & Storage Kelowna does not accept any liability for liquids damaged in any way or for any damage caused by your liquids to other items.
Got specific questions?
Read FAQs about each one of our services: