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FAQ's

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General FAQs

Our local moving company in Kelowna offers numerous payment options for our local moving and DIY local moving services. This includes certified cheque, Visa, Mastercard, Visa debit, or Mastercard Debit.


Bighorn dispatch will call and/or email you your Bighorn Moving crew's arrival time three (3) business days before the service date(s).

Yes, for a price, we can provide materials and boxes. Bighorn Kelowna carries a complete line of high-quality, competitively priced packing supplies, including specialty packing cartons for mirrors, TVs, and more. Contact us if you have additional questions.


Any items that are not packed into cartons may be wrapped in furniture pads/blankets by our professional moving staff to ensure they are protected.


Before our professional moving crew provides any packing and/or moving services, the floors will be protected with floor runners.

As we do not accept liability for damage to your plants, we ask that you move all houseplants yourself.

Take pictures and document the damage on the work order with your Bighorn’ crew leader. Please also notify Bighorn’ head office of the damage once your move has been completed.

Liquids can freeze and/or explode due to temperature and should be moved by yourself. Bighorn Moving & Storage Kelowna does not accept any liability for liquids damaged in any way or for any damage caused by your liquids to other items.