FAQ's

Our local moving company in Kelowna offers numerous payment options for our local moving services. This includes certified cheque, Visa, Mastercard, Visa debit, or Mastercard Debit.

Bighorn Moving will provide you with your crew's arrival time via phone or email three (3) business days before your scheduled service date(s).

Yes, we can provide materials and boxes for a price. Bighorn Moving carries a complete line of high-quality, competitively-priced packing supplies, including specialty packing cartons for mirrors, TVs, and more. Contact us if you have additional questions.

Any items that are not packed into cartons may be wrapped in furniture pads/blankets by our professional moving staff to ensure they are protected.

Before our professional moving crew provides any packing and/or moving services, the floors will be protected with floor runners.

As we do not accept liability for damage to your plants, we ask that you move all houseplants yourself.

Take pictures and document the damage on the work order with your Bighorn’s crew leader. Please also notify Bighorn’s head office of the damage once your move has been completed.

Liquids can freeze and/or explode due to temperature and should be moved by yourself. Bighorn Moving does not accept any liability for liquids damaged in any way or for any damage caused by your liquids to other items.

Bighorn’s moving team will disassemble and reassemble large items such as bed frames, tables, desks, etc. Smaller items such as dressers and night tables do not need to be dismantled. If we take it apart, we will put it back together. We do not take apart or set up cribs or change tables.

Bighorn Moving And Storage builds local moving quotes from a walkthrough of what is actually being moved, not a bedroom count or a phone guess. Cost depends on home size, access, and whether you add packing or storage. Written estimates are free, with no obligation.

Bighorn Moving And Storage starts with a walkthrough to see the real job: what is being moved, how access works, and what the crew will need. You then get a written estimate based on that, rather than a vague hourly rate or a rough size guess.

Bighorn Moving And Storage uses all-inclusive pricing, so the quote covers the job rather than a base rate with extras added later. There are no separate charges for fuel, stairs, heavy items, or equipment once the truck arrives.

Bighorn Moving And Storage recommends booking three to four weeks ahead for most local moves, and six to eight weeks between May and September when demand peaks. Shorter notice is often possible. Contact us and we will tell you what the calendar allows.

Bighorn Moving And Storage handles local moves throughout the Central and North Okanagan, including Kelowna, West Kelowna, Westbank, Lake Country, Vernon, and Coldstream. Our crews work from our own Okanagan location with our own trucks and equipment, so your move stays with our team.

Bighorn Moving And Storage takes on moves of any size. Condo and apartment moves, same-building moves, single-item moves, and seniors downsizing all get the same walkthrough, written estimate, and trained crew as a full house move. No move is too small.

Bighorn Moving And Storage offers short-term and long-term storage in our own climate-controlled warehouse. This covers possession date gaps, renovations running long, and downsizing. We pick up your items, keep them wrapped and protected, store them, and redeliver when the timing works.

Bighorn Moving's service prices are based on the weight of your goods and the services requested.

We have multiple options for contents liability coverage. Please contact us for details.

While you are welcome to pack these items yourself, we recommend that you use our professional packers and movers to ensure treasured and breakable items such as glass, china, artwork, antiques, lamps, etc. remain safe during transport. We also offer a wood crating service to ensure the safety of high-value items shipped long distances, including overseas.

Yes, we’re one of the only moving companies that coordinate vehicle transportation for long-distance moves.

Yes, our rodent and weatherproof international shipping containers come in various sizes and are packed, padded, and sealed to transport your goods overseas safely.

At Bighorn, we work efficiently and with diligence to allow you to conduct business without disruption while your move is underway. To do this, our office movers can perform a large part of your move after business hours and on weekends.

Yes. We have all the specialized equipment and processes necessary to move large and heavy items for restaurants, retail outlets, large offices, and more. Bighorn movers in Kelowna can handle any load, from coffee and vending machines to safes and industrial equipment.

Yes, our professional packers and movers always use floor runners to ensure your carpets and floors are protected during your commercial move.

As a member agency of United Van Lines, our affiliation with 125 other locations across Canada allows us to conduct commercial long-distance moves and relocations anywhere in Canada, from Newfoundland to British Columbia and up north.

While our movers can handle your furniture, we will not handle computer disassembly and reassembly. We advise packing up your computers with padding in boxes and label them well to ensure everything makes its way to the proper location.

Yes. Bighorn movers have the equipment to load and move sensitive files and documents with the utmost professionalism and discretion. For more information, read how our commercial movers helped the Kelowna RCMP move their case files and more into their new detachment.

Bighorn Moving And Storage offers convenient and secure commercial storage services at our location in Kelowna. We offer a climate-controlled indoor warehouse with racks for storing furniture and equipment and several outdoor storage options. We also have an on-site container storage service. We will deliver a sturdy 20-foot self-locking metal container to your location for you to load at your convenience. Once loaded, you can leave your container on-site or have it picked up by our driver for storage at our Kelowna property.

Our facility includes a 15,000 sq. ft. climate-controlled warehouse as well as a fenced and secure yard available for businesses to store their goods in secure on-site containers. We also have a shipping and receiving dock with specialized equipment and a fleet of moving trucks and professional staff to help you with all your shipping, receiving, and delivery needs.

Bighorn's commercial storage and delivery services benefit eCommerce (online) businesses, charitable organizations, offices, stores, industries, and other operations that do not have proper storefront or storage facilities in which to keep stock and ship and receive goods.

Bighorn's storage facility is located in North Kelowna in the heart of the Okanagan Valley.

Yes. Our commercial storage and delivery services are available to businesses located in the Okanagan, Shuswap, Kootenays, and the Thompson Valley.

Our climate-controlled indoor warehouse has racks to securely store your furniture, stock, and office equipment off the floor. We also offer outdoor storage options to protect your products. Once you are ready to move back into your newly renovated space, our commercial movers will handle the delivery of your goods in a timely and secure manner.

Yes, for a price, we provide packing materials and boxes, including cartons for fragile items such as mirrors, TVs, and china, as well as packing supplies such as paper, tape, tissue paper, mattress bags, and more.

We suggest that you pack all of the contents of chests, dressers, and trunks into boxes and cartons instead of keeping your clothing and other items inside the drawers. This will allow for safer transportation of your goods. Learn How to Pack Your Belongings Like a Tetris Pro with these 5 Packing Tips.

We suggest that you make a moving checklist of your documents and then pack the contents of your filing cabinets into cartons, which will ensure the safe transportation and organization of all your papers and documents. For more moving tips, read our article on What to Pack for a Long-Distance Move Within British Columbia.

Any items that are not packed into cartons may be wrapped in furniture pads/blankets to ensure that they are protected while they are in transport to your moving destination.

We accept certified cheque, Visa, Mastercard, Visa debit, or Mastercard debit for all of our moving services, including content packing and unpacking services as well as packing materials.

Yes. Bighorn offers two types of move protection coverage, including:

• Released Value Protection. Included in all of Bighorn’s moving costs, released value protection covers your belongings at a value of $0.60 per pound/per article.
• Replacement Value Protection. Bighorn will repair or replace your item at its current market price.

A last-minute move usually takes place within one-to-three weeks of your moving date. A last-minute move can occur for several reasons, such as:

• A job promotion in another city
• A sudden sale of your home or business
• Friends/family backing out from helping you move
• Your original moving company not showing up
• A rental lease not being renewed

To ensure availability, you should schedule your move as soon as you know your moving date. Contact Bighorn to book your movers.

Not necessarily. All moving costs are based on several factors, including:

• Distance
• Service provided
• Number of hours
• Weight of items
• Number of crew needed
• Coverage

For more accurate pricing, it's essential to get an in-person estimate done by your mover and get your estimate in writing. For more information, read our Guide to Understanding Moving Costs.

It helps to prepare. If you plan on packing your belongings yourself, start early and make a moving checklist of all the things that need to be done and when. If you’re unable to get all your packing done in time, contact our Kelowna movers and packers about our content packing and unpacking services.

Yes. Bighorn offers all-inclusive moving and storage services if you’re stuck between your moving-out and possession dates. We will load your belongings and take them back to our secure Kelowna warehouse facility until you are ready to have them delivered.

Yes, our professional crew disassembles furniture such as dining room tables, bed frames, and desks and reassembles these items at your new location. Smaller items such as coffee and night tables, dressers, and chairs will likely not require disassembly. We also do not disassemble cribs or change tables.

If your moving plans change, it's important to contact your move coordinator as soon as possible. Those cancelling a move at the last minute will be affected by Bighorn's cancellation fee policy. Please read all the information in your moving contract to understand what’s involved.

Our professional movers have the tools, expertise, and know-how to operate all the necessary equipment to lift and transport your piano with the utmost care.

In most cases, disassembly of your piano will not be necessary as we can crate, lift and transport your piano all in one piece, including the bench! However, our movers and packers can work with you to find a solution if your piano if it does not fit through your doorway.

The cost of moving your piano depends on several factors, including its weight, time it takes to move, location, the distance of the move, and the number of movers needed to pack and transport it. Our moving consultant can provide a more accurate moving quote upon meeting you and seeing the piano.

Our moving company has specialized equipment to move any manner of large, heavy, and fragile items such as pianos. This includes dollies, ramps, straps, skids, and lifts.

We pad wrap all pianos and piano parts with padding and moving blankets. We can also place your piano in a crate for extra security during transportation, if needed or requested.

As we are moving experts, we do not provide tuning services for pianos. However, we can provide you with the name of a professional piano tuner in Kelowna.

As a member agent of United Van Lines, Bighorn provides long-distance moving for specialty items such as pianos all over BC, Canada, and North America. We can also prepare your piano for an overseas move with our specialty moving and packing services.

Our moving company can move any piano, from a nine-foot Steinway concert grand to a Yamaha upright, and everything in between, including baby grand and grand pianos.

Along with pianos, Bighorn Moving And Storage has a line of specialty moving services that include hot tub, pool table, and vehicle moving, as well as safe and industrial equipment moving for commercial businesses.

Yes. Our hot tub movers collectively have more than 100 years of experience-based training when it comes to moving hot tubs and other specialty moving items.

No. It is up to the owner to have a hot tub drained before it is moved. We can recommend third-party companies to do this for you.

Our experienced movers use their hands, heads, and muscles to move hot tubs. We also use specialized dollies, as well as heavy-duty tailgates and/or rail gates on our moving trucks to transport hot tubs to their new location safely.

Yes. As a member agent of United Van Lines, we are partnered with more than 150 professional moving companies in Canada. We can move hot tubs along with your household goods to just about anywhere in the country.

Along with the rest of your household goods, your hot tub will be padded and strapped down in the back of our moving truck to prevent shifting while in transport. For more information, please read our blog: 5 Moving Tips on How to Protect Large Furniture Pieces When Moving.

No. It is up to the owner to handle the electrical and refilling of a hot tub once it has been delivered. We can recommend third-party companies who can do this for you.

Yes. Bighorn Moving And Storage offers both long and short-term residential moving and storage services as well as DIY on-site container storage, where you can safely store your hot tub on your property during a renovation.

The cost of moving a hot tub is dependent on all that goes into moving and transporting it. We ask that you contact our moving agents to arrange a free on-site quote.

Yes. We are one of the few moving companies in Kelowna, offering a wide range of specialty moving services. Besides hot tubs, we also move pool tables, pianos, safes, industrial equipment, and more. Learn more by reading 5 Reasons to Use Professional Movers for Specialty Items.

We can move just about any size and type of vehicle, including cars, quarter and half-ton trucks, as well as recreational vehicles such as ATVs and snowmobiles.

Depending on the size and the space available, a vehicle can be transported in the back of our trailer with the rest of your household goods. We can also transport your vehicle via specialized vehicle hauling equipment.

There are several factors in determining the cost of moving and transporting a vehicle. Prices can vary. Your Bighorn agent will be able to give you a more accurate estimate once all information is provided.

Yes. Our expert drivers can transport your vehicle anywhere in the province of BC, including to Vancouver Island, the Sunshine Coast, over Rogers Pass and the Coquihalla, and north along the Yellowhead.

As a member agent of United Van Lines, we can move appropriately insured vehicles long distance to and from anywhere in Canada, including all ten provinces and the territories.

Yes. We can transport show cars to a designated location, including auto shows and other events.

Our senior staff collectively have more than 100 years of experience when it comes to transporting vehicles and other specialty items. Our drivers and movers use this experience-based training to transport your vehicle with the utmost care.

Bighorn movers can move several specialty items such as pianos, pool tables, hot tubs, safes, and industrial equipment.